Current Postings

Service Coordinator – Permanent Full Time

Sea to Sky Technology Services is proud to offer top-notch IT services in the beautiful Sea to Sky Corridor.  We are looking for an enthusiastic, customer-focused Service Coordinator to work with our team of committed IT professionals. 

WHO WE ARE:

By helping our diverse clients with their IT needs, we help them focus on their business and enjoy the amazing outdoor activities the Sea to Sky Corridor has to offer. We provide exceptional service to our clients and have created a fun and flexible environment for our small dedicated team. 

• A successful company that has been in business for close to 20 years with an office based in Whistler
• A dedicated IT resource that supports a strong client base in Squamish and Whistler

• A small team that is passionate about IT and taking advantage of all of the amazing activities the Sea to Sky has to offer

WHAT YOU’LL DO

• Deliver exceptional customer service and act as the single point of contact to the customer for all service requests.
• Coordination of all support groups to ensure maximum utilization of billable resources.
• Pre-process service requests as they arrive through email, manual entry, or direct customer input.
• Schedule internal and field resources on the ConnectWise dispatch portal.
• Monitor resource schedules to ensure prompt time entry on service requests.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Purchasing equipment, tracking purchases and maintaining accurate inventory records.
• Oversees a variety of day-to-day administrative and clerical tasks

WHO YOU ARE

• You have at least two years of experience working in an IT or customer service environment
• You ideally possess a degree or diploma in business administration, IT or a related field
• You are solutions oriented and passionate about providing exceptional customer service
• You live in the Sea to Sky Corridor as you will be based out of our Whistler office 

WHAT’S IN IT FOR YOU:

• A competitive salary, extended benefits and a lifestyle package
• On the job training and support and plenty of professional development opportunities 
• Opportunities for advancement
• A hybrid work environment and flexibility on start and finish times
• A fun and flexible work environment that supports a healthy work life balance with no two days the same

Recognizing that everyone has a different career journey, if you don’t possess all of the requirements we’ve listed above or if you are unable to work a full time schedule, we would still love to hear from you!

Sea to Sky Technology Services  is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GET IN TOUCH

If this sounds like a good fit then we’d love to hear from you! Send us an email with your resume to jobs@seatoskyit.com.