Managed IT Services

Let Us Manage Your IT Services

Managed IT is where our company really shines. We utilize our tools and knowledge to proactively manage your companies entire IT infrastructure. We take care of issues before they cause downtime. Here is more about what we offer:

Network Discovery/IT Systems Audit

(requirement for new managed IT Clients)

Our skilled engineers will perform an initial audit and assessment of your IT systems, create documentation sets for your environment, create network diagrams, test performance and provide an executive summary report of your current setup. We will also make recommendations for improvements that will positive affect your business’ day-to-day operations.

Managed IT

Remote Monitoring

During our on-boarding process we will setup monitoring, notifications and alerts for all of your critical IT infrastructure, and implement systems for alert management. We provide: Device Monitoring, Windows Service Monitoring, Application Performance Monitoring, and more.

Proactive Remediation

Our monitors will alert us of predictive hardware or redundancy failure, configuration issues, security concerns, or other system alerts and notifications. We proactively remediate issues, so your business never stops working.

Preventative Maintenance

Installation of critical Microsoft Patches and Antivirus Updates, Regular Security Scans of Managed Equipment, Disk Drive Maintenance, and Third Party Application Updates.

Help Desk Services

Our professional help desk staff will promptly resolve most help desk requests remotely, and when required, our onsite service team will show you the meaning of fast courteous support. All service agreements include unlimited remote help desk support, and a predetermined amount of onsite hours per month. We take care in measuring service performance, and if required we can build custom SLA into our agreements.

Disaster Recovery Planning

As a part of our on-boarding process, we will analyze your current Backup and Disaster Recovery Plan, and make a recommendation on how it can be improved. We’ll include the assessment at no extra charge. If you implement the solution, we will also include a recurring semi-annual review of the plan to adjust for any necessary changes.

Semi-Annual Review of Systems, Service Performance

Monthly IT Executive Summary